Due to very high numbers of vegetable seed and seed potato orders we have had to temporarily close our site for 7 days to allow our packing staff to catch up. We regret any inconvenience caused but this pause is necessary to keep delivery lead times under control. Once the early season rush for seeds and potatoes has abated we expect to be able to go back to business as usual.
Currently we are running a backlog and estimate an 6-8 working day lead time from date of order for standard parcel deliveries. Raised bed deliveries are currently running at 10-15 working days but we are reducing this backlog daily and expect to have your beds with you well within this timeframe. We apologise for this reduction on our usual speedy times.
All existing orders continue to be packed and shipped as normal. We are currently working on a 7 day backlog of orders so expect to get the majority shipped this week.
We regret that due to limited staff and a large number of queries we are no longer able to maintain phone coverage. If you have a query please use our live chat system or email us at firstname.lastname@example.org and a staff member will get back to you, normally within the hour. Your email won't go into a black hole, our system is constantly monitored, your email will be seen and replied to asap.
We are currently on the official list of essential services as we fall under 3 separate categories: home/hardware, garden supplies and food production so hope we can stay open to meet your garden needs. We operate a very strict hygiene regime with a compulsory 2m distance in the warehouse, frequent hand washing, disinfecting of work surfaces and wearing gloves at all times. We have a core team of trusted staff who maintain best practices both at home and on our premises.
We very appreciate your patience and understanding as we work through these difficult times. We hope you are safe and well at home and are finding some positives in a little time off.
The Quickcrop Team